WebSprix IT Solutions PLC Vacancy Fresh Graduates

WebSprix is committed to helping Ethiopia build a stronger information infrastructure and wants to play a critical role in achieving this goal. Taking this into consideration, it is committed to helping Ethiopia build a strong information infrastructure by providing a fibre-based internet service which includes value-added services like IPTV.

A strong information technology infrastructure is extremely critical for any country to achieve robust economic growth, competitive manpower development, a high-performing education system, and an enhanced health care system.

We are looking for a skilled and empathetic Call Center Representative to join our team in delivering outstanding customer service. This role requires managing diverse customer interactions with professionalism and empathy, ensuring a seamless and positive experience. As a Call Center Representative, you’ll play a crucial role in resolving complex issues, answering inquiries, and providing support that consistently exceeds customer expectations.

Position: Contact Center Representative

Education:

• Bachelor’s degree in any field (Fresh graduates) 

Key Skills and Qualifications:

• Exceptional Communication Skills: Fluent English with clear, professional verbal and written communication is required.
• Multilingual Skills (Plus): Proficiency in Tigrigna and Oromia is a strong advantage.
• Problem-Solving Abilities: Strong analytical and troubleshooting skills to handle customer concerns effectively.
• Patience and Compassion: Ability to remain calm and helpful in high-pressure situations.
• Customer-Centric Approach: A strong passion for delivering top-tier service and going the extra mile for customers.
• Multi-tasking and Organizational Skills: Able to manage multiple customers and tasks simultaneously, with attention to detail.
• Technical Proficiency: Experience with CRM systems, call center software, and troubleshooting via phone, chat, or email.
• Computer Literacy: Good typing skills are essential.

Key Responsibilities:

• Manage Inbound and Outbound Calls: Handle high-volume calls efficiently and empathetically, always maintaining professionalism.
• Deliver Exceptional Customer Support: Listen actively to customers, identify their needs, and provide solutions that meet or exceed expectations.
• Resolve Complex Issues: Address customer complaints, troubleshoot effectively, and resolve issues with patience and courtesy.
• Ensure Positive Customer Experiences: Strive to leave every customer feeling heard, valued, and satisfied after each interaction.
• Upsell and Cross-Sell (when applicable): Suggest relevant products or services that can enhance the customer experience.
• Document Interactions: Accurately log interactions, feedback, and resolutions for tracking and reporting purposes.
• Follow Escalation Procedures: Escalate unresolved issues to higher-level support and ensure quick, efficient handling.
• Provide Product/Service Information: Stay updated on product knowledge and effectively communicate features and benefits.
• Adhere to Protocols: Follow company policies, procedures, and compliance guidelines to ensure ethical handling of all interactions.

Work Environment:

• This position is typically based in a call center environment, requiring flexibility to work shifts, including evenings and weekends as needed.
• Location Preference: Candidates in Goro, Koye Feche, Tuludimtu, Summit, Bole, and surrounding areas are preferred.
• Remote Work Eligibility: Must have a reliable internet connection and a PC to support remote work .

Location: Addis Ababa 

Deadline: December 2, 2024

How to Apply:

Applicants can apply through jobs@websprix.comor hr@websprix.com Applicants should mention the positions they are applying for in the  subject section of the mail

APPLICANTS WITH ADDITIONAL EXPERIENCE  OR QUALIFICATION IN ELECTRICITY ARE PREFERRED.