Rope Technology PLC Vacancy
Rope Technology PLC invites fresh graduates for the following job positions.
We are looking for a skilled and empathetic Contact Center Representative to join our team in delivering outstanding customer service. This role requires managing diverse customer interactions with professionalism and empathy, ensuring a seamless and positive experience. As a Contact Center Representative, you’ll play a crucial role in resolving complex issues, answering inquiries, and providing support that consistently exceeds customer expectations.
Position: Contact Center Representative
– Exceptional Contact Center Representative
Education:
- Bachelor’s degree in any field (Fresh graduates)
Key Skills and Qualifications:
- Exceptional Communication Skills: Fluent English with clear, professional verbal and written communication is required.
- Multilingual Skills (Plus): Proficiency in Tigrigna is an advantage.
- Problem-Solving Abilities: Strong analytical and troubleshooting skills to handle customer concerns effectively.
- Patience and Compassion: Ability to remain calm and helpful in high-pressure situations.
- Customer-Centric Approach: A strong passion for delivering top-tier service and going the extra mile for customers.
- Multi-tasking and Organizational Skills: Able to manage multiple customers and tasks simultaneously, with attention to detail.
- Technical Proficiency: Experience with CRM systems, call center software, and troubleshooting via phone, chat, or email.
- Computer Literacy: Good typing skills are essential.
Key Responsibilities:
- Manage Inbound and Outbound Calls: Handle high-volume calls efficiently and empathetically, always maintaining professionalism.
- Deliver Exceptional Customer Support: Listen actively to customers, identify their needs, and provide solutions that meet or exceed expectations.
- Resolve Complex Issues: Address customer complaints, troubleshoot effectively, and resolve issues with patience and courtesy.
- Ensure Positive Customer Experiences: Strive to leave every customer feeling heard, valued, and satisfied after each interaction.
- Upsell and Cross-Sell (when applicable): Suggest relevant products or services that can enhance customer experience.
- Document Interactions: Accurately log interactions, feedback, and resolutions for tracking and reporting purposes.
- Follow Escalation Procedures: Escalate unresolved issues to higher-level support and ensure quick, efficient handling.
- Provide Product/Service Information: Stay up-to-updated on product knowledge and effectively communicate features and benefits.
- Adhere to Protocols: Follow company policies, procedures, and compliance guidelines to ensure ethical handling of all interactions.
Work Environment:
- This position is typically based in a call center environment, requiring flexibility to work shifts, including evenings and weekends as needed.
Location Preference: Candidates in Goro, Koye Feche, Tuludimtu, Summit, Bole, or areas near the ICT park (Goro Road to Tulu Dimtu)
The job is hybrid (employees might have certain days they are expected to be in the office and other days they can work from home)
Remote Work Eligibility: A reliable internet connection, a PC and headphones are required to support remote work.
Location: Addis Ababa
Deadline: April 4, 2025
How To Apply
Interested and qualified applicants should apply and Send your CV to info@ropetechet.com
