My Hello Communication PLC Vacancy
My Hello Communication Plc is expanding its operations with a focus on reliable Express and Delivery services. To ensure exceptional customer experience, we are seeking a proactive and customer-oriented individual to join our team as a Call Center Officer.
Position: Call Center Officer
– Express and Delivery Services
Qualifications:
- Education: Diploma or Bachelor’s Degree in a related field (e.g., Customer Service, Communications, Business).
- Experience:
- At least 1-2 years of experience in a call center or customer service role, preferably in logistics or delivery services.
- Skills:
- Strong verbal and written communication skills in English and other local languages.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Familiarity with CRM software or call center tools is an advantage.
- Attributes:
- Excellent problem-solving and multitasking abilities.
- Patience and empathy while dealing with customers.
- A proactive and team-oriented attitude.
Key Responsibilities:
- Handle inbound and outbound calls efficiently to assist customers with inquiries regarding Express and Delivery services.
- Provide accurate information on shipping, delivery timelines, pricing, and other related services.
- Record and resolve customer complaints or escalate issues to the appropriate departments.
- Coordinate with delivery teams to ensure timely updates and communication with customers.
- Maintain a detailed log of customer interactions and feedback for reporting purposes.
- Promote and upsell company services to potential and existing customers.
Location: Addis Ababa
Deadline: January 9th 2025
How To Apply:
Interested and qualified candidates are encouraged to send their updated CV and a brief cover letter to:-mthellocommunication@gmail.com, Within 10 consecutive days
Please use the subject line “Call Center Officer Application “.
Note: Only shortlisted candidates will be contacted for further assessments.
