International Clinical Laboratories Vacancy

International Clinical Laboratories (ICL) is one of the largest of independent clinical diagnostic centers on the African continent. ICL has opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.

It is the only laboratory accredited by the USA based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories. ICL would like to fill the following vacant positions by inviting all qualified and competent applicants:

Position: Client Service Representative

Qualification and Experience:

BSc /Diploma in health-related fields preferably in a medical laboratory
0 /2 years of experience in a similar role

Required Skills:

Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) skills
The ability to work autonomously and hold themselves accountable.
Communication and interpersonal skills.
Ability to work under pressure and meet set deadlines.
Maintain high a level of honesty and integrity.

RESPONSIBILITIES:

Assist account clients with:
Follow up on incoming samples and timely outgoing of results
proper sample collection technique according to ICL SOP
Pricing rates and panel grouping,
Settlement of invoices
use of web order for placing test orders as well as retrieving results
Serve as a representative of ICL to respective clients with the utmost respect and capacity
Registering and monitoring of daily sales volume from clients
Register daily incoming scheduled tests, follow result turnaround time and check clients for timely result delivery
Refilling supplies and monitoring of usage compared to incoming tests and samples
troubleshoot problems on invoices and encourage customers to pay the amount in due date
Collecting service payments from clients and transferring to the cashier
Troubleshoot any extended problems that may arise between ICL and account clinics
Visiting each client at least once a month and conduct comprehensive client satisfaction survey

Salary: As per the company scale

Location: AA1 (Addis Ababa)

Deadline: December 30, 2025

How To Apply

Qualified applicants who fulfill the above requirements shall submit their updated CV with Cover Letter and copies of supporting documents using email address:- hrrecruitment@icladdis.com with in 7 working days of this advertisement.

Your CV and Cover Letter must be merged into a single PDF document.

Any documents that are not in PDF format will be automatically rejected.

Note: Please put the position title on the subject line of your email.