Sales Assistant Job at Alfarag PLC

Alfarag Trading P.L.C, we pride ourselves on being a family business that was founded in 1932 in Dire Dawa, Ethiopia, In 1965 it moved its operations to the capital city, Addis Ababa when current CEO Ayderus Farag took over the company reins.

We are dedicated to representing and distributing top-quality products from companies such as Reckitt Benckiser, Kellogg’s, Clarks, Adidas, Mars, Groupe SEB, Samsonite, Luxottica, Safilo GROUP, Silhouette, Derigo, and Napco national to the Ethiopian market. As an importer and distributor of fast-moving consumer goods (FMCG), our goal is to be one of the leading FMCG distributors in Ethiopia. We currently serve customers in urban centers and the countryside, and our vision is to expand our reach to all urban centers in the country.

Position: Sales Assistant

Essential Qualifications: 

• A Bachelor Degree in any field/ only female candidates

• Exceptional interpersonal skills, confidence, and impeccable grooming standards. 

• Flexibility, high motivation, and the ability to work effectively within a team  

• Professionalism, punctuality, and adherence to company policies. 

  Desirable Qualifications: 

• Experience in sales and customer service, ideally within a retail setting. 

• Sales and goal-oriented mindset. 

• Experience with retail point-of-sale software is a plus. 

• Flexibility to work with different Categories. 

• Proficient in English, with additional language skills (Chinese considered advantageous). 

Core Responsibilities: 

• Uphold ALFARAG DUTY-FREE’s service excellence, warmly engaging with and assisting customers. 

• Stay informed about your daily sales targets and strive to meet or exceed them. 

• Tailor product recommendations to meet customers’ needs, enhancing their shopping experience. 

• Efficiently process payments using the Electronic Cash Register (ECR) when necessary. 

• Maintain visual appeal and organization of products according to company and brand directives. 

• Keep the store and sub-store pristine at all times. 

• Regularly check product expiry dates, rotate stock as needed, and replenish sold items. 

• Monitor stock levels and initiate stock requisitions when necessary. 

• Manage product deliveries and ensure correct placement in storage areas.  

  Skills and Knowledge

• Understanding of sales promotion, product demonstration, and customer service principles. 

• Ability to assess customer needs, maintain service quality, and ensure customer satisfaction. 

• Cultural sensitivity to foster an effective work environment. 

• Strong English communication skills, both written and spoken.

• Competencies in active listening, multitasking, and service orientation. 

• Quick and accurate basic math skills. 

• Problem-solving aptitude and strong comprehension skills. 

• Demonstrate extensive product knowledge, understanding brand stories and hero products, and effectively communicate this to meet customer needs. 

• Strive for excellence in service execution, aiming for zero consumer complaints and a culture of surprise and delight. 

Team Collaboration: 

• Build strong relationships with colleagues, BAs, and Assistant supervisors to enhance team efficiency. 

• Be flexible and willing to assist team members as needed. 

• Participate in and contribute to training sessions and online learning modules when necessary. 

• Work effectively and corporate team members to achieve common goals. 

Administration and Housekeeping: 

 • Adhere to hygiene guidelines by regularly cleaning counters and displays. 

• Ensure merchandise is well-presented according to company directives. 

• Complete all administrative tasks accurately and on time.  

Number required: 72

Deadline: April 7, 2024

How to Apply:

Interested applicants who fulfill the above-mentioned requirements can Click here to apply: https://forms.gle/jnYvZetWbXY3rLdy6

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