Multichoice Ethiopia PLC Vacancy

The MultiChoice Group is a broad-based multinational media and entertainment group headquartered in South Africa, Dubai and Netherlands with principal operations in pay television, video entertainment, advertising and content security serving rapidly growing base of 13.5 million households. Eminent brands within the group include DSTV, GOTv, SuperSport, M-net, DSTVnow, Showmax and Europe based content security leader Irdeto.

In MultiChoice Ethiopia (MCE), manages and markets the DStv and Showmax brands serving to enrich the livesof our customers in Ethiopia by inspiring passion, lifestyle and greatness.

Position: Customer Service Representative

The incumbent is required to have the following technical competencies:

  • Product/service knowledge
  • Accounts understanding
  • Market/customer knowledge
  • Technical knowledge
  • Governance and Compliance

Behavioral Competencies

  • Service orientation
  • Empathy
  • Observation
  • Perseverance
  • Initiative

Purpose of the Position:

To manage subscribers (inbound), addressing their issues proactively and minimizing churn.

Quality Assurance

  • Maintain at least 90% QA scores at all times
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Ensure first call resolution at every customer contact – reducing return call

Customer Education

  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
  • Ensure customer education on alternative contact options
  • Explain the payment options and process mechanism
  • Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the customer
  • Offers discounts or special deals as needed and within pre-established limits

Location: Addis Ababa

Deadline: July 19th 2024

Interested candidates are invited to send their CV through Ethiojobs website.

Only shortlisted candidates will be contacted.

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