Klik Investment PLC Job Vacancy
Call Centre Agent is responsible for providing exceptional customer support via phone, email, and chat channels. They assist customers with inquiries, resolve issues related to deliveries, track shipments, and ensure a positive experience that fosters customer satisfaction and loyalty.
Position: Call Center Agent
Qualifications & Skills:
- BA Degree in Communication, Accounting, Business Administration, economics, Engineering & computer Science or related field, GPA above 3.00
- No experience needed.
- Excellent communication skills, both verbal and written.
- Good problem-solving and active listening abilities.
- Knowledge of MS Office, and basic computer skills.
- Customer-oriented mindset with patience and empathy.
- Ability to remain calm and professional under pressure.
- Multilingual abilities are a plus
Languages
- Fluency in spoken and written English and Amharic.
- Speaking and writing International & local language is a plus
Major Duties and Responsibility
- Customer Support & Assistance:
- Issue Resolution:
- Record Keeping & Documentation:
- Product & Service Knowledge:
- Quality & Performance:
- Team Collaboration:
What We Offer:
Competitive salary and benefits.
Opportunities for professional growth and development.
A dynamic, fast-paced work environment.
The chance to make a tangible impact on the growth of our delivery services.
Required Staff – 10(Ten)
Term of employment – Permanent
Place of Work – Addis Ababa
Application Deadline – September 10, 2025
How To Apply
Candidates who are interested and fulfill the requirements shall submit their applications motivation letters along with their updated CV via email at – rediate.mekuria@gmail.com In the subject line of your email, please mention the position you are applying for.
