Easy Express Company Job Vacancy

Easy Express Company is a dynamic and growing logistics provider dedicated to delivering packages with speed,care, and reliability. We pride ourselves on being a vital link for our clients and communities. Join our team and become a key player in our success story.

We are looking for a skilled and reliable Customer Service Agent to join our team.

Position: Customer Service Agent

Qualifications & Experience:

A minimum of 1 years of experience in a customer service role
Experience any Sector in Customer services agent
Exceptional communication sis, both verbal and written,
Strong problem-solving sis and the ability to handle stressful stations with patience and professionalism
customers attitude with a genuine dese to help.
High school diploma or equivalent; further educations plu.

We are seeking an experienced and empathetic Customer Service Agent to be the frontline of communication for our clients will play 3 critical role in resolving inquires, rolling timely updates, and ensuring a positive experience for every customer you interact with

Key Responsibilities:

Serve as the fist point of contact for customer inquiries via phone, email and vie chat
Track shipments and provide accurate, real-time delivery updates to customers,
Investigate and resolve customer issues regarding delays, missing packages, or delivery instructions.
Process orders, schedule pickups, and handle bring questions
Uses with our courier and warehouse teams to resolve complex logistic issues.
Document al Customer interactions and transactions in our system. Go the extra mile to ensure customer satisfaction and pull loyalty

Location: Addis Abeba,

Application Deadline: November 7, 2025