DHL Group Job Vacancy 2025

DHL is the world’s leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

We are an international team of over 395,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

DHL Global Forwarding Ethiopia is where you will drive IRR benefits realization and operational resilience by converting traditional “analog” business processes & practices to fully applying the IT renewal roadmap solutions, transform the country by the adoption of our digital technologies across the entire business including digital customer interaction and experience across the entire customer portfolio.

Position 1: Gateway Customer Service Agent

Qualification:

• BA degree in any field

Accountabilities

• Call customers Proactively for all shipment s that check into customs.
• Record customer bookings for collection of clearance paper work
• provide customers with accurate information on, clearance delays, custom paperwork requirements, generate a detailed report for the Customers contacted.
• Update ACA on customer feed back, Open GEMA traces for NCI where applicable.
• Daily upload of the report on I share.
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate acting

Place of Work: Addis Ababa

Position 2: Operations Agent

Minimum Requirements

Education and experience

• Experience in working with customs clearance matters within the transportation, logistics or import/export industry
• Degree in any field
• Computer literate
• Driving License is mandatory

Key Responsibilities:

• Activate the standard and agreed process flow in daily operations to satisfy the customer needs and requirements
• Activate the contingency plan for any emergency or the occasional customer requirements
• Assist in ensuring operational practices and procedures are carried out effectively
• Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames.
• Capture information – and make available to the Network – information required for a shipment, piece or handling unit at the service center according to the standard procedures.
  • Ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.
  • Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures.
  • Process outbound material according to the latest processes and procedures
  • Arrange/attend physical inspections of shipments by authorities and record actions
  • Monitor the registration / license requirements for DHL Customs facilities

Place of Work: Addis Ababa

Position 3: Country Manager – Ethiopia

Education & experience:

• University degree and relevant commercial / business qualifications.
• Significant experience in Senior management or General management experience in the express / logistics / aviation industry or within similar service related businesses.
• Broad understanding of all functional aspects of the business and sound experience managing a complete Profit and Loss entity of relatively similar size.
• High degree of business acumen and understanding of the external economic environment and how this may affect DHL’s short and long term planning.
• Exceptional leader and motivator of people that displays exceptional DHL leadership attributes.
• Must be able to Speak and Write fluently in English

Place of Work: Addis Ababa

Deadline: May 5, 2025

How to Apply:

Please select the button below to upload your resume and then proceed through the application process. Resume upload is required to complete the application.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

We are looking forward to your application.