Ethiopost Job Vacancy 2025
Ethiopost is Ethiopia’s principal postal service provider, with over 600 branches across the country. Ethiopost’s new vision is to be a global leader in postal services and a preferred partner in logistics, financial and government services.
Ethiopost is a state-owned enterprise (SOE) tasked with the establishment and expansion of postal services in the country. It is the designated postal operator (DPO) that provides postal services throughout the Ethiopian territory in order to fulfill the government’s universal service obligation (USO).
Position 1: Junior Quality Control Officer
Qualifications:
- Degree in Data Science, Information Technology, Statistics, Business Administration, or a related field, with zero years of experience or College Diploma + TVET level IV with 2 years of experience.
Responsibilities:
- The position holder prepares standard formats used for his/her work and applied it after approved by his immediate supervisor;
- Monitor real-time data to identify delays or discrepancies in item movement; racks and traces domestic & international shipments status;
- Conduct quality checks at various processing stages (e.g., sorting, handling) to ensure compliance with established standards. Identify and address any handling errors or damage to items during processing;
- Maintain comprehensive records of quality assessments, incident reports, and corrective actions taken;
- Conduct periodic quality measurements on domestic and international postal items and measure the customer service quality (Customer lead-time) on counter windows; and analyze the measurement results based on the KPIs set out;
- Generate regular reports on quality metrics and highlighting areas for improvement & submit for his immediate supervisor;
Location: Addis Ababa
Position 2: Agent Network Manager
Qualifications:
- Degree in sales, marketing with 4 years of experience in Agency networking.
- Excellent leadership skills, including the ability to motivate and inspire employees, make tough decisions and manage conflicts.
- Strong communication skills, including the ability to effectively communicate with a variety of stakeholders.
Responsibilities:
- Design and execute strategies for growing and sustaining a robust and vibrant agent network aligned with the business goals and market dynamics.
- Identify target markets, assess market potential, and define network expansion plans to increase the reach and penetration of our digital finance services.
- Develop knowledge material to facilitate the recruitment, on boarding, and training of agents, including continuous supportive supervision and ensuring they meet the required qualifications and possess the necessary knowledge and tools to deliver high-quality services to customers.
- Implement robust systems and processes to effectively manage the agent network, including performance monitoring, support mechanisms, and incentive structures.
- Establish clear KPIs and performance metrics for agent network teams and agents, regularly track and evaluate their performance, and provide constructive feedback to drive continuous improvement.
- Proactively identify challenges and bottlenecks in agent network operations and develop solutions to optimize efficiency and enhance the agent and customer experience.
- Develop and maintain standard operating procedure manuals for all activities related to agent network operations.
- Identify and evaluate potential partnerships, negotiating contracts and agreements to expand the agent network and increase service coverage. Build and nurture these relationships.
- Support regional/branch agent network teams with product materials and bespoke proposals to facilitate engagement with prospective strategic partners/agents at the regional/branch level.
Place of work: Addis Ababa
Deadline: May 9, 2025
How to Apply:
Interested applicant who fulfill the above requirement are invited to submit application letter, CV and relevant academic document:-
recruitment@ethio.post
