Bridge Communication PlC Vacancy
Go Super App (Bridge Communication PLC) is an all-in-one digital ecosystem transforming how people move, order, and access essential services. Through a single, seamless platform, we integrate on-demand ride-hailing, e-mobility, doorstep delivery, virtual cloud kitchens, and professional home services.
By pairing cutting-edge technology with deep local insight, Go Super App empowers thousands of daily users while providing drivers, vendors, and gig workers with sustainable earnings and growth. We aren’t just building an app—we are powering the future of urban convenience and digital connectivity.
Position: Call Center Officer
Qualification:
- High school diploma or equivalent; some college education is a plus.
- Proven experience in a customer service or call center role is preferred.
- Strong communication and interpersonal skills.
- Ability to handle high call volumes and work in a fast-paced environment.
- Good problem-solving and conflict resolution skills.
- Proficiency in using call center software and CRM systems.
- Excellent multitasking and time management abilities.
Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide information, answer inquiries, and resolve customer issues and complaints.
- Accurately record and document customer interactions and transactions in the CRM system.
- Follow call scripts and guidelines to ensure consistency and quality of service.
- Meet or exceed call center performance metrics, including call handling time and customer satisfaction.
- Escalate complex issues to appropriate supervisors or departments when necessary.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Participate in ongoing training and professional development to improve customer service skills.
- Adhere to call center standards, processes, and procedures.
- Maintain a positive and customer-focused attitude during interactions.
Location: Addis Ababa
Career Level: Entry Level
Deadline: December 1, 2026
How To Apply
Interested applicants should submit their application letter, updated CV, and credentials via online using the ethiojobs portal.
