Atrafi Digital Equb Financial Technology PLC Vacancy
Atrafi Digital Equb Financial Technology PLC invites qualified, competent, and interested candidates to apply for the following positions.
Position: Operations Manager
Qualification: Bachelor’s degree in Management, Business Administration, Finance, Economics, or related field. Additional certifications in leadership, microfinance, or financial services are an advantage
Experience: Minimum 5 years of managerial or supervisory experience. Experience in SACCO, Microfinance, Equb operations, Financial services, or Field sales/community-based operations is required
Position Summary
Atrafi Digital Equb Financial Technology PLC is seeking a results-driven and disciplined Operations Manager to lead and oversee day-to-day equb operations. The successful candidate will manage field teams, drive customer acquisition, and ensure operational excellence while supporting financial inclusion through Ethiopia’s traditional equb system.
Core Managerial Duties
- Plan, organize, and supervise daily equb operations to ensure efficient service delivery
- Translate company strategy into actionable operational plans
- Lead, motivate, coach, and manage team performance
- Set measurable performance targets and monitor progress
- Assign field employees to specific geographic areas
- Ensure active field engagement with households, communities, and businesses
- Conduct regular team meetings and provide feedback
- Prepare daily, weekly, and monthly operational reports
- Resolve operational challenges and implement preventive solutions
- Enforce company policies and compliance standards
Key Responsibilities
- Deploy and manage field teams for customer recruitment
- Set and track individual and team performance targets
- Conduct field supervision and performance assessments
- Drive growth in equb membership and active customers
- Maintain accurate operational and customer records
- Collaborate with management to improve strategies
- Represent the company professionally in all engagements
Key Performance Indicators (KPIs)
- Monthly customer acquisition vs. target
- Field activity rate and coverage
- Team performance and retention
- Report accuracy and timeliness
- Operational issue resolution time
Key Competencies
- Strong leadership and decision-making skills
- Results-oriented mindset
- Excellent field supervision and community engagement
- High discipline, integrity, and professionalism
- Ability to work under pressure
- Strong communication and interpersonal skills
- Analytical and data-driven thinking
Working Conditions
- Based in Addis Ababa with regular field visits
- Monday to Saturday work schedule
- 60-day probation period
- Travel within Addis Ababa and nearby areas required
Employment Type: Full-Time
Salary: ETB 40,000 (Gross) + Attractive Performance Bonus
Location: Addis Ababa, Ethiopia
Application Deadline: May 1, 2026
How to Apply
Interested applicants should submit their applications via:
Email: atrafidigitalequb@gmail.com
Telegram: @AtrafiFinance
Subject Line:
- Application for Operations Manager Position
- Application for Sales Field Agent Position
