Alfa Digital Solutions Vacancy Announcement

Alfa Digital Solutions is a company founded to fill service gaps for various customers. For the past three years, the company has been committed to providing quality and timely services.

Our services support small businesses and organizations by helping them access new marketing opportunities, strengthen their digital presence, engage customers efficiently, and enable underrepresented companies within different communities to grow.

The company is looking for a passionate and self-directed Customer Service Officer and Data Entry professional to join the growing team.

Position: Customer Service Officer

Qualifications and Skills

Bachelor’s Degree in Business Administration, Project Management, or a related field
1+ years of experience in customer service
Experience working with digital solutions products and services
Experience with BPO and digital marketing clients
Experience using Customer Relationship Management (CRM) software
Experience with social media and online customer service platforms
Strong understanding of customer service principles and methodologies
Excellent communication and interpersonal skills
Ability to work independently and within a team
Proficiency in Microsoft Office Suite and project management software

Personal Competencies

Strong time management skills
Efficient communication
Effective use of digital tools
Growth mindset.

The Customer Service Officer will be responsible for:

Handling communication with BPO and digital marketing clients
Providing technical support, billing support, and account management
Resolving client complaints and service issues
Entering and managing client and company data accurately

Key Responsibilities

Engage and respond to client inquiries and requests via phone, email, and chat in a timely and professional manner.
Collaborate with the Operations Coordinator and Project Officer to develop service delivery plans.
Develop key account management strategies for each client.
Implement service delivery follow-up for each client.
Troubleshoot and resolve client technical issues.
Provide guidance and support on digital solutions products and services.
Manage client accounts and ensure client satisfaction.
Escalate complex issues to the Operations Coordinator or appropriate team members.
Generate standard service delivery reports.
Document all client interactions and maintain accurate records.
Stay updated on the latest digital solutions products and services through training and industry publications.
Research and adapt to new customer service trends.

Key Performance Indicator (KPI) Focus Areas

Number of services completed within deadline and required quality
On-time service delivery
Overall quality of work
New knowledge, tools, features, or skills acquired monthly
Efficiency of collaboration with Project Officer and Operations Coordinator

Location: The office is located around Kazanchis, Addis Ababa. Applicants whose residence is within a 6 km radius of the office are highly encouraged to apply.

Note: Female Applicants Only

Deadline: March 20, 2026

How to Apply

Interested and qualified applicants who meet the requirements are invited to apply by sending their CV and relevant credentials through the following contact details.

Email: contact@alfadigisol.com

Telegram: https://t.me/AlfaDigitalM

Phone: 0977573768