Shabelle Bank Vacancy – Manager

Shabelle Bank is a fully licensed Commercial Bank in Ethiopia to conducts all its operations under the principles of Islamic banking. Shabelle Bank started its journey as a microfinance institution in 2011. It subsequently secured the banking license to serve its client better, by offering ethical financial products.

Customers can also benefit from an array of customer conveniences such as Internet & mobile banking, debit cards with SMS alerts, online account opening, 365-day banking, Saturday banking, extended banking hours, 24×7 cash deposit machines, and banking units exclusively for ladies.

Position: Branch Manager (Internal/External)

Education: B.A Degree in accounting and finance, economics, management, or other related fields.

Experience: 5 years’ experience in the Bank sector.

Job Objective: To Lead and coordinate the marketing activities of all staff within the branch, support the sustainable and profitable growth of the Bank and improve the efficiency of the branch operation and resource utilisation by enhancing attraction, satisfaction and retention of existing customers through providing excellent customer service delivery.

Key Job Duties & Responsibilities:

• Plan and coordinate the overall activities of the branch.
• Identify and recruit potential customers and provide professional advice.
• Motivate and coach the staff.
• Develop and implement service delivery plans and programs to optimize service excellence and customer experience in the branch.
• Ensure proper compilation of information for loan and foreign currency requests and submission of the same to the appropriate organ for further processing and approval.
• Coordinate the marketing efforts of the branch and also regulate the branch brand usage to the bank standard.
• Manage customer service levels against customer expectations.
• Check and sign the daily cash book jointly with customer service supervisor.
• Measure branch staff’s operational performance periodically and support branch staffs on developing, managing and growing customer relationships.

Location: Kezira of Dire-Dawa town, Babile, Daror & Salahad

Deadline: April 3, 2025

How To Apply:

Those who meet the above requirements should submit their short CVs (written in English) maximum of 3 pages and saved in PDF format (mandatory) with three professional referees and their contacts (both email and telephone) online through: – This link

Hard copies or physical applications will not be accepted. The Bank has the right to cancel the post advertised. Shabelle Bank does not charge a fee at any stage of the recruitment process.

 Please note that only short-listed candidates will be contacted at all stages of the selection process.