Safaricom Ethiopia Job Vacancy 2025

Safaricom Ethiopia is looking for a qualified person who meets the criteria indicated below.

Safaricom Ethiopia is owned by an international consortium including Vodafone Group; Safaricom PLC; Vodacom Group; Sumitomo Corporation – one of the largest international trading and business investment companies; and British International Investment (BII) – the UK’s development finance institution and impact investor.

Position: Analyst – Quality Assurance-

JOB REQUIREMENTS:

• Bachelor’s degree in a Business/ Social Science discipline from a recognized university
• experience working in a customer service environment within a service-oriented organization. Work in telecommunication, Banking or airline sector will be an added advantage.
• Experience in Quality Management or audit environment will be an advantage.
• Good understanding and fluency in English and any local languages Oromifa, Somali, Tigrinya (both written and spoken)
• Excellent knowledge of telecommunications technology and products
• Knowledge of Call center technologies and operations desirable
• Has knowledge and understanding of key deliverables in the quality assurance process i.e. Quality evaluation, Creation of assessment forms, Appeals, Calibration etc.
• Has first-hand knowledge and/or experience of customer feedback surveys e.g. NPS, CSAT, CES
• Must be analytical and have excellent written and verbal communication skills (articulate), coupled with good listening and critical reasoning skills and ability to provide constructive feedback.
• Must possess excellent interpersonal and presentation skills.
• Strong collaborator who enjoys working in cross-functional teams, with people from different backgrounds.
• Confident, energetic and able to work under pressure with a positive attitude, Creative, complex problem-solving.
• Self-motivated, requiring little supervision and able to meet strict deadlines
• Knowledge and experience in quality management system (QMS) needed
• Quality Assurance training/Certification would be an added advantage

Language skill:

• Tigrigna language is mandatory (writing, reading & speaking)

• Oromifa language is mandatory (writing, reading & speaking)

• Somali language is mandatory (writing, reading & speaking)

Place of Work: Addis Ababa

How To Apply:

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.

The closing date for receiving applications is Monday, 3rd March 2025, 5:30 pm.

APPLY HERE