Retina Pharmaceuticals Job Vacancy

Retina Pharmaceuticals is a decade long young and dynamic company specialized in trading of quality diagnostics and life sciences solutions, Ophthalmic Products, Water Treatment solutions, and related products and services.

Our personal motivation consists of offering the best quality solutions to our customers. As our slogan well reflects we are committed to Quality. Retina has installed and commissioned hundreds of high-tech medical equipment throughout the country.

Position: IT Expert

Education: degree in Information Technology, Computer Science, or a related field.
Experience: Minimum of 2 years in IT support or system administration; familiarity with ERP systems (e.g., Odoo) is a plus.
Technical Skills: Proficiency in Windows/Mac OS, Microsoft 365, basic networking, and troubleshooting.

Preferred Skills:

Knowledge of business software (e.g., accounting, inventory, HR modules).
Digital Marketing skill
Understanding of data security principles and access control protocols.
Experience in the pharmaceutical or healthcare sector is advantageous

Key Responsibilities:

Create, modify, and deactivate user accounts across all company IT systems (e.g., ERP, email, internal databases).
Competent in digital marketing skill and content creator role for social media posts.
Assign and manage user roles, permissions, and access levels based on departmental needs and security policies.
Maintain accurate documentation of access controls and approvals.
Provide first-level support for hardware, software, and network issues (e.g., login problems, system errors, connectivity).
Diagnose and resolve minor technical issues; escalate complex problems to relevant IT teams with detailed reports.
Assist in configuring and maintaining IT equipment, including computers, printers, and peripherals.
Monitor IT systems for performance, security, and compliance with company policies.
Conduct regular checks on backups, updates, and system patches to ensure reliability.
Collaborate with IT vendors or external support teams for system upgrades or repairs.
Serve as the primary contact for IT-related inquiries from employees across departments.
Gather and relay user feedback to improve IT systems and workflows.
Organize training sessions or create guides to help staff use IT tools effectively.
Enforce IT security protocols, including password policies and data protection measures.
Assist in audits and ensure IT practices align with company, supplier and regulatory requirements.
Perform other duties as assigned by the deputy manager.