MY HAHU PLC Vacancy Fresh Graduates

The Call Center Agent is accountable to the Call Center Line Manager. He/she will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. He/she will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. The call Center Agent should be customer-focused, detail-oriented, and efficient. And, he/she should be polite, reliable, knowledgeable, and adaptable

Position: Call Center Agent

Job Requirements:

Bachelor’s Degree and Diploma in any field. GPA from 2.5
Fluency in English and Amharic, both written and verbal. – Mandatory
Proficiency with technology, especially computers, software applications, and phone systems & ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way and strong typing skills.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Abilities:

Excellent interpersonal and communication skills both written and verbal.
Self-starter with the ability to work with minimal supervision.
Good organizational, multitasking, and time-management skills.

Experiences:

Fresh Graduates
Age requirement: from 20 – 30
Excellent communication skills and interpersonal skills and the ability to deal with people.
Proven administrative and IT skills, and an ability to maintain accurate records.

Required Training:

Training in the field of Call Center and related, (if any).
Physical and personality traits required:
Flexible and able to work well under pressure
Capable of working collaboratively with team members to achieve objectives.

Duties and Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
Adhering to all company policies and procedures.
Respect and work with assistants, supervisors, and Call Center Line Manager and with all team members to maximize customer satisfaction.
Ability to ask prying questions and diffuse tense situations.
Proficiency with computers, adaptability, and accountability with the company’s system.