Kacha Digital Vacancy Fresh Graduates 2024

Kacha Digital Financial Service S.C. is a premier digital platform that provides seamless financial services in Ethiopia. We are the first private payment instrument issuer licensed by the National Bank of Ethiopia, registered as NPS/PII/002/2022. We aim to promote financial inclusion and contribute to Ethiopia’s national digitalization ambitions.

Our digital platform offers mobile money, bill payments, remittances, and merchant payments, making financial services accessible to all Ethiopians, especially those who are underserved and unserved. We are committed to empowering our customers by providing convenient, affordable, and secure digital financial services that meet their everyday needs.

At Kacha, we are passionate about driving positive change and creating value for our customers, employees, and society. We are proud to be part of Ethiopia’s digital transformation and are committed to playing our role in achieving the country’s economic and social development goals.

Position: Trainee – Call Center Agent

Educational Requirements :

Bleacher Degree in any field who speaks Tigiregna , Afan Oromo and other local languages in addition to Amharic and English.

Experience:

Zero year of experience (Fresh Graduate)

The Trainee – Call Center Agent plays a vital role in delivering exceptional customer service and support to clients of Digital Financial Service. This position involves handling incoming calls, providing information, resolving inquiries, and ensuring a positive customer experience. Trainee Call Center Agent serves as a primary point of contact for customers, addressing their concerns, and promoting the organization’s digital financial services.

Other Requirements

Excellent verbal communication skills, with a clear and professional manner.
Active listening skills and the ability to empathize with customers and understand their needs.
Strong problem-solving and decision-making abilities to address customer inquiries and resolve issues effectively.
Strong attention to detail and accuracy in documenting customer interactions.
Patience, resilience, and the ability to handle difficult or irate customers with professionalism

Location: Addis Ababa

Deadline: August 25, 2024