Hybrid Designs Job Vacancy 2024

Hybrid Designs PLC (Ride), an innovative IT company in Addis Ababa, is launching an online platform to enable travelers hail a RIDE on demand. RIDE is the largest taxi booking platform in Ethiopia, primarily operating in Addis Ababa and Djibouti. Founded by Samrawit Fikru, it has become one of the most recognized brands in Ethiopia over 11 years.

Hybrid Designs PLC entered the RIDE hailing market in 2014 with a vision to make transportation in the capital safe, affordable and convenient through technology.

We want to hire highly energetic, Professional Top Tier Talented Candidates, If you are Energetic & Professional you are welcome to join our professional team.

As a Call Center Operator at Hybrid Designs/Ride, you will be the first point of contact for our clients, providing them with exceptional service and support. Your role will involve managing inbound and outbound calls, resolving customer inquiries, and ensuring a high level of satisfaction with every interaction.

Position: Call Center Operator

Qualifications:

Bachelor’s degree in Business Administration, Hospitality, Customer Service, Communication, Secretarial Science, or a related field.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Collaborative team player with a positive attitude and a commitment to delivering exceptional customer experiences.

Key Responsibilities:

Service Excellence: Deliver outstanding customer service, demonstrating empathy, patience, and effective problem-solving skills.
Communication: Communicate clearly and effectively, both verbally and in writing, ensuring that customers’ needs are met promptly.
Collaboration: Work closely with other team members and departments to ensure seamless service delivery and address any service-related challenges.

Location: Addis Ababa

Deadline: 16 August, 2024.