DHL Job Vacancy 2024

DHL is the world’s leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

We are an international team of over 395,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

DHL Global Forwarding has an opening for Sales Support in Ethiopia. In this specific position you will have to support to develop and administer sales administration/ sales support plans and processes to enhance customer satisfaction, effectively support sales teams and achieve successful project implementation in line with business strategy, sales objectives, Group guidelines and policies.

Position: Sales Support

Educational Qualification:

  • Bachelor’s Degree or equivalent experience/qualification
  • More than 2 years within the same field
  • Excellent communicator in English, both written and Verbal.

In this Sales Support position

  • You will execute sales administration/ sales support plans and processes to support sales teams and support processing of sales transactions.
  •  You will lend support for administration and planning of sales contracts as per specifications and expectations.
  •  You will gather information and customer data to support sales teams with identification/ qualification of leads and preparation of quotations and contracts.
  •  You will prepare commercial documentation such as sales contracts and maintenance agreements to support sales.
  • You will handle queries on stock and shipment of orders and deal with customers/ sales teams including informing customers about shortages, expected delivery dates, price changes, etc.
  •  You will follow up on orders and resolve complex problems related to orders while interacting with sales teams.
  •  You will examine and consolidate feedback from post implementation review and prepare reports on customer complaints, delivery/ service problems, customer satisfaction, etc.
  •  You will prepare and compile reports and statistics for supporting sales teams in conducting business reviews.
  •  You will update sales price tables, determine sales premiums and commissions, and prepare reports and statements regarding sales efficiency.
  •  You will provide functional advice or training to less experience positions.
  •  You will support project implementation, deployment of systems/solutions, and process improvement.
  • You will support pre- and after-sales activities.

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary

Place of Work: Addis Ababa

Deadline: June 30, 2024

How to Apply:

Please select the button below to upload your resume and then proceed through the application process. Resume upload is required to complete the application.

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary
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