Dashen Bank Vacancy Contact Center

Dashen Bank invites qualified applicants for Contact Center Agent vacant position.

Dashen Bank is one of the most renowned leading financial giants in the industry. Dashen Bank has received several accolades for its operation and financial achievements. Dashen is also known for introducing breakthrough technologies to the financial industry.

Position: Contact Center Agent

Academic & Professional Qualification

  • Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
  • BSc. Degree in Computer Science, IT, Information Systems

Experience

  • Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers

The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms.  In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.

Required Technical Competency

  • Knowledge of customer relationship and service quality management.
  • Good understanding of customer care service standards or benchmarks.   
  • Knowledge of Banking product and services
  • Knowledge of customer relationship and service quality management.
  • Knowledge and experience in modern sales and marketing practices in financial services industry.
  • Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service
  • Project management skills. 

Place of work: Addis Ababa > Tigrigna language Aplication Form

> Oromifa language Aplication Form

Deadline: Jan 14, 2024

How to Apply:

Interested and qualified applicants should apply through the Above Microsoft Application form links, And follow the below guidelines.

Applicants should fill all the details on the vacancy application form in each jobs and make sure you submit after completing all the questions.

Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV). and upload to ethiojobs vacancy application website.CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).

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