EthioChicken Vacancy Customer Experience Associate

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EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing company that believes in investing in our employees and offers them opportunities for career advancement. This manual seeks to provide guidance and clarity on key personnel-related policies and procedures of the Company.

EthioChicken is looking for a talented Customer Experience Associate to join as a critical member of our Customer Insights and Innovation team. The Customer Experience Associate will be the voice of the customer responsible for identifying key pain points/opportunities across the end to end customer experience. The primary objectives of the Customer Insight & Innovation team at EthioChicken is to collect insightful feedback through research, to build a comprehensive picture of what EC customers want and drive incremental improvements on customer satisfaction.

Position: Customer Experience Associate

QUALIFICATIONS: BA Degree/Diploma Marketing Management

Experience: 0 Year experience 

DUTIES AND RESPONSIBILITIES:

  • Conduct daily surveys (Survey will be provided)
  • Participates in data cleaning and, if appropriate, data analysis 
  • Translates the survey into a new language
  • Data entry, management, and storage in a clear, succinct, and accurate manner both online and offline
  • Attend and actively engage in team meetings and discussions, as well as record daily reports.
  • Disseminate information about problems encountered, particularly those involving a misunderstanding of questions or a lack of data.
  • Take customer complaints and refer them to the appropriate stakeholder.
  • Maintaining the highest level of data security
  • Reporting on actions completed, problems encountered, and data collection progress.
  • Participate in the development of data gathering techniques and tools by providing input.
  • Other responsibilities as needed. 

COMPETENCIES: –

  • Accountability
  • Analytical skills
  • Excellent interpersonal skills
  • Excellent communication skills, both written and oral
  • Keen and proactive to learn and continuously develop technical knowledge
  • Proficiency languages (Tigrigna)

Deadline: Dec 4, 2021

How to Apply:                           

Only candidates meeting the required qualifications are invited to send their applications(Cover Letter) including a detailed CV through E-mail: careers@ethiochicken.com

Please title your application with subject line: – “Customer Experience Associate” 

                                          Women are highly encouraged to apply!